What we collect
When you request a quote, fill out the contact form, or chat with our virtual assistant, we collect the details you choose to share — typically your name, phone number, email, town, and a description of your project.
Our website does not set advertising or cross-site tracking cookies. Standard server logs (IP address, browser, page visited) may be retained for short periods to diagnose errors and prevent abuse.
How we use it
We use your contact information for one purpose: to respond to your inquiry, schedule an estimate, and keep you informed about your project. We do not sell, rent, or share your information with third-party advertisers.
Service providers we rely on
To deliver leads and operate the site we use a small number of vetted vendors:
- A managed database to store quote requests securely.
- An email service to notify our office of new inquiries.
- An SMS provider so urgent leads reach us by text.
- An AI provider that powers the chatbot conversation.
These providers process your data only to deliver their service to us and are bound by their own security and privacy commitments.
Security controls in place
- Lead data is stored in a private database that is not readable from the public website.
- Submissions are written server-side; the browser never receives stored leads.
- Traffic to the site is served over HTTPS.
- API keys and credentials are kept in server-side secret storage, not in client code.
These controls describe our current setup. They are not a claim of compliance with any specific regulatory standard.
Retention & deletion
We keep lead and project records for as long as needed to serve you and meet standard business and tax recordkeeping needs. You can ask us to delete your information at any time by emailing the address below; we'll confirm once it's done, except where law requires us to retain a record.
Your choices
You can opt out of further contact at any time by replying STOP to a text, asking us by phone, or emailing us. Sharing information with us through the quote form or chatbot is always voluntary.
Contact us about privacy
Questions, corrections, or deletion requests:
Palma Contracting
314 Sibley Rd., Waltham, MA 02453
Phone: (508) 446-5024
Email: palmacontracting@gmail.com